accessKent will be down for maintenance between 2:30 and 3:30pm, Tuesday, April 11th. The outage will be for approximately 30 minutes.
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Benefits Coverage: Changing Benefit Elections

Changing Your Elections

Benefits cannot be changed outside of the open enrollment period, except in the event of significant family status changes. These changes in circumstances include:

  • Marriage, divorce or legal separation
  • Birth or adoption of a child
  • A covered dependent reaching the limiting age*
    *Dependent will automatically be dropped from coverage at the end of the month in which they turn 26 years of age. No forms required.
  • Death of a spouse or covered dependent
  • If you or your dependents have other coverage, but lose eligibility for that other coverage
  • Spouse’s loss or gain of equivalent coverage through his/her employer, or
  • Change in job status of employee or spouse

You must notify the Human Resources Department within thirty (30) days of the event in order to make any changes to your benefits. Documentation must be submitted, along with a completed Kent County Benefit Election Form, to verify eligibility for the change(s) requested. Proof of relationship will be required if you are adding a dependent(s).

What Do I Need To Do?

Contact Us

Employee Benefits

County Administration Building
300 Monroe Avenue, NW
Grand Rapids, MI 49503

(616) 632-7440

Fax: (616) 632-7445

8:00am - 5:00pm

Medical Coverage

BCBS Customer Service

(888) 890-5754

BCN Customer Service

(800) 662-6667

Prescription Coverage

OptumRx Customer Service &
Mail Order Pharmacy

(800) 797-9791 (TTY 711)

Dental Coverage


(616) 285-2480

Vision Coverage

VSP Customer Service

(800) 877-7195

Life Insurance
Sickness & Accident Disability

Kent County Human Resources

(616) 632-7440

Flexible Spending Account

or My Resource Center

(616) 285-2480

Employee Assistance Program (EAP)

ENCOMPASS Customer Service

(800) 788-8630

Employee Recognition

Nominate a Kent County Employee for Quality Service!