accessKent will be down for maintenance between 2:30 and 3:30pm, Tuesday, April 11th. The outage will be for approximately 30 minutes.
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Kent County Employee Benefits

Prescription Coverage

Kent County offers a self-funded prescription drug program which is administered through OptumRx. The prescription drug plan enables the County, and its employees, to realize significant savings in the cost of prescription drugs by participating in large-scale purchasing through OptumRx.

OptumRx Customer Service & Mail Order Pharmacy: (800) 797-9791 (TTY 711)

Value Investment Prescription Plan

Kent County’s VIP plan removed the co-pay for generic drugs used in the treatment of diabetes and hypertension. By making these medications available with no co-pay, Kent County is supporting members who must take their medication correctly and consistently to avoid developing more serious health problems. Additionally, insulin that is on OptumRx’s formulary (preferred) list will be made available for the cost of generic medications.

Step Therapy Program

Most medical conditions have multiple medication options.  Although their clinical effectiveness may be similar, prices can vary widely.  With the Step Therapy program, you get the treatment you need, usually at a lower cost.  (Check your contract or handbook to see if this benefit applies to your employee group.)

Contact Us

Employee Benefits

County Administration Building
300 Monroe Avenue, NW
Grand Rapids, MI 49503

(616) 632-7440

Fax: (616) 632-7445

8:00am - 5:00pm

Medical Coverage

BCBS Customer Service

(888) 890-5754

BCN Customer Service

(800) 662-6667

Prescription Coverage

OptumRx Customer Service &
Mail Order Pharmacy

(800) 797-9791 (TTY 711)

Dental Coverage


(616) 285-2480

Vision Coverage

VSP Customer Service

(800) 877-7195

Life Insurance
Sickness & Accident Disability

Kent County Human Resources

(616) 632-7440

Flexible Spending Account

or My Resource Center

(616) 285-2480

Employee Assistance Program (EAP)

ENCOMPASS Customer Service

(800) 788-8630

Employee Recognition

Nominate a Kent County Employee for Quality Service!