Get in touch with my caseworker?
We encourage our clients to communicate electronically with our office by sending email to FOC.Mail@kentcountymi.gov. Please be sure to add your email address to your file by completing an email declaration form. The form is available at our website www.accesskent.com/foc or in our lobby. If we do not have a verified email on file, we can only email you general information.
The Client Service Representatives who answer the main phone line are trained to answer most of your questions. If they cannot, you may leave a message for your caseworker or other staff in the office. Please allow 2-3 business days for a return phone call.
Meet with someone in the office?
Scheduling an appointment will ensure that the staff member you wish to see will be available. You may request an appointment with a caseworker or other staff by emailing your request or filling out an appointment request sheet available in our lobby. If you choose to visit our office, please have picture ID available.
Get a copy of my court order?
FOC cannot assist you with obtaining copies of your court order. You can request a copy of your court order from:
Circuit Court Clerk
180 Ottawa NW 2nd Floor
Grand Rapids MI 49503
Get a financial printout? Can they be faxed to me?
The most convenient way to get a financial printout of your case is by signing up for the MiCase website at www.michigan.gov/micase. You can also request that a copy of your printout be mailed to you or sent by encrypted email. Note: FOC cannot fax financial printouts.
Move my case to a different county?
Cases can only be transferred to a different county by court order. If both parents live outside of Kent County and neither lives in a neighboring county, you may file an In Pro Per Motion to Change Venue with the circuit court.
Update my address?
Address changes must be made in writing and include your signature. We cannot update your address over the phone. You may use our Change in Personal Information form or write your request on a blank piece of paper. The form is available at our website www.accesskent.com/foc or in our lobby. Please feel free to submit your completed address change by mail, fax, in person, or by emailing a scanned copy.
Change my name in your system?
Name changes must be made in writing. We cannot update your name over the phone. You may use our Change in Personal Information form or write your request on a blank piece of paper. The form is available at our website www.accesskent.com/foc or in our lobby. Be sure to include a copy of a marriage license, updated driver’s license, divorce decree or other legal document showing your name change. Please feel free to submit your completed name change by mail, fax, in person, or by emailing a scanned copy.
Make my address confidential?
If it would be dangerous for the other party to have your address, you may complete a sworn statement to make your address confidential in our system. The sworn statement is available at our website www.accesskent.com/foc or in our lobby. This form needs to be notarized. The form asks for an alternate address to list on file. This must be an address that you can receive mail at that can be verified by the post office. Please be sure to list an alternate address or we cannot process your request. If parenting time exchanges take place at your home address, you will also need to file a motion for a different exchange location.
Ask the other party to pay their portion of medical bills not covered by insurance?
If you have out of pocket medical expenses that exceed the ordinary medical obligation, you must first ask the other party to pay their portion of those bills. If the other party does not pay you directly within 28 days, you may file a request with FOC for health care expense payment. Please refer to the Request for Health Care Expense Payment Brochure for more information. You can find the brochure and forms/instructions for health care reimbursement in the Forms and Publications section of our website.
Request enforcement of child support or schedule a show cause hearing?
FOC has several options available for enforcement. If it has been more than 30 days since you’ve received a payment, you may contact the FOC office to request enforcement. Your case manager or assistant will then review the case to see if enforcement is appropriate. Enforcement may lead to a show cause hearing being scheduled.
Stop child support because the other parent and I are back together?
Submit an Agreement to Modify Support form, with copies of the photo ID of both parents, stating you and the other party have reconciled and provide proof that you are living together. The form is available at our website www.accesskent.com/foc or in our lobby. If you are receiving State assistance, please include a copy of your DHS paperwork to show that you are on the same DHS grant.
If you are married, please provide a copy of your marriage license as we may be able to discharge state owed arrears.
Forgive arrears or give the other party credit for direct payments?
If you receive child support, you can complete the Arrears Forgiveness form. The form is available in our lobby. The form can be used to forgive all arrears owed to you or a specific amount. This form can also be used to give credit for direct payments the payer has given to you. Please be sure to include a copy of your photo ID with this form. Note: Arrears that are owed to the state usually cannot be forgiven, unless the parties are now married.
Please remember that all payments should be made to the MISDU. This way you can be sure that you get credit for the payments you make.
Request mediation for parenting time or custody?
If you would like to change your current court order regarding parenting time and/or custody and both parties are in agreement, you can request mediation. You can find a Mediation Request form at www.accesskent.com/foc or send us a letter with your case number, the reason for the request and your signature. Having both parties’ signatures on the same form will speed up the process.
FOC cannot conduct mediation for legal custody or child support issues.