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Sheriff Department

911 Communications Center

For Citizens

What should I expect when I call 911?

When a citizen calls 911 for a police, fire, or medical emergency, it is very stressful for the caller. Our operators are trained to guide citizens to make it less stressful and to elicit the needed information in an efficient manner. Questions that call takers ask may seem strange and invasive. The questions are not intended to invade a person's privacy. Citizen and emergency responder safety is the number one priority. To ensure that officers are able to get to a scene and render it safe depends on the information that they received from the caller.

Here are some examples of questions a caller may be asked when reporting an incident:

  • Kent County 911, WHERE is your emergency?
  • WHAT is your emergency?
  • Are there any WEAPONS?
  • WHEN did the emergency occur?
  • WHO is involved?
  • WHY is this happening?
  • Medical Emergencies

Contact Us

Sheriff Department

   

701 Ball Avenue NE
Grand Rapids, MI 49503

Monday - Friday
8:00am - 5:00pm

(616) 632-6100

(616) 632-6122

Lawrence A. Stelma

Lawrence A. Stelma
Sheriff

Michelle Young
Under Sheriff

Kevin Kelley
Chief Deputy-Law Enforcement

Chuck Dewitt
Chief Deputy-Corrections

Correctional Facility

703 Ball Avenue NE
Grand Rapids, MI 49503

Administration
(616) 632-6400

Inmate Information
(616) 632-6300

Employee Recognition

Nominate a Kent County Employee for Quality Service!