Sheriff Department

Recruiting

911 operators are the first responders to any call for help. They are the behind the scenes workers who, with their ability to quickly assess emergency situations and relay the information to responders, keep the citizens of Kent County safe. Have you ever thought about becoming an Emergency Communications Operator?

Emergency Communications Operator I

Primary Responsibilities: Answering 911 and non-emergency phone lines; Law Enforcement Information Network (LEIN) operations.

Requirements

  • High School diploma or equivalent
  • Minimum of one (1) year work experience in a public service and/or clerical function
  • Past experience competently and responsibly working in stressful situations
  • Ability to multi-task
  • Ability to communicate effectively with a wide variety of individuals from different backgrounds
  • Assertively control conversations to quickly and accurately gather information
  • Effectively communicate information
  • Good listening skills and a clear speaking voice
  • Ability to learn and communicate life-saving procedures

Emergency Communications Operator II

Primary Responsibilities: Police & fire dispatch operations

Requirements

  • High School diploma or equivalent
  • Minimum of 6-months work experience in a 911 or similar safety facility
  • Working knowledge of emergency response equipment, vehicles, and apparatus
  • Knowledge of geographic layout, addressing system, incorporated areas, and road network within Kent County
  • Ability to communicate effectively with a wide variety of individuals from different backgrounds
  • Assertively control conversations to quickly and accurately gather information
  • Effectively communicate information
  • Good listening skills and a clear speaking voice
  • Ability to learn and communicate life-saving procedures

    The hiring process for an Emergency Communications Operator is vigorous. All applicants must fill out a Kent County job application and schedule an assessment test, which includes a spelling and typing speed test (25 wpm with three or fewer errors), with Human Resources. Applications will be screened and passed on to Sheriff Department administrators for review. Those chosen will interview with a panel. Those individuals who pass through to the next phase will be required to fill out a background packet, submit to a drug test, and pass an extensive background investigation. Should a job offer be made, it will be contingent on the individual passing a physical exam, which includes a vision and hearing test.

Do you have what it takes? View current Kent County job opportunities.